About BetWest

BetWest is an online casino and sportsbook for adult players. We provide slot games, table games and live dealer tables in the casino, and sports betting with live odds in the sportsbook. Both products are served from one account and one balance.

What we provide

Games are supplied by studios, among them Pragmatic Play, Playtech and Yggdrasil. We operate the account, the cashier and the support service. The rules of each game are set by its studio and are shown in the game information.

Our principles

We run the service on four principles.

• Clarity of terms: the conditions of every offer are stated before a player accepts it.
• Equal treatment: the same rules apply to every account of the same type.
• Protection of the account: access is limited to the holder, and verification is required before withdrawals.
• Control by the player: limits, breaks and closure are available on request.

Who the service is for

The service is for persons aged 18 or over who live in a place where they may lawfully use it. It is the duty of each player to know the rules that apply to them. We do not offer the service to minors.

Account currency for the United Kingdom

UK accounts are held in pounds sterling. Every balance, deposit and withdrawal in a UK account is in that currency.

How we communicate

We write to players at the email address on the account. We send notices about account changes, verification, bonuses and the terms. We do not ask for a password or a full card number in any message. If a message seems to be from us and asks for such details, do not answer it and forward it to our support team.

Complaints and corrections

A player who disagrees with a decision should write to our support team and state the account name, the date and the matter. We examine the complaint, reply in writing and explain the outcome. If the reply does not resolve the matter, the player may ask for it to be reviewed again by a senior member of the support team.

1. Write to the support team with the details.
2. We acknowledge the message.
3. We examine the account history and the terms that applied.
4. We reply with the decision and the reasons.
5. The player may request a further review.

How an account is organised

Each registered player has one account with a single balance, a transaction history and a settings area. The history lists deposits, withdrawals, bets, bonus credits and adjustments, and every entry carries a date and a reference. A player who questions an entry can quote the reference to our support team, which can then find the record without delay.
The settings area holds the registered email address, the password, the communication choices and the responsible gambling controls. Changes to the email address or the password are confirmed by a message to the address already on file, so that an unauthorised change is noticed.

Verification and the protection of funds

Before the first withdrawal we confirm the identity and the address of the account holder and the ownership of the payment method. The purpose is to ensure that funds are paid to the person who is entitled to them. Verification also supports our duty to prevent fraud and underage play. We ask for documents only through the secure area of the account, and we explain the reason for each request.

Offers and terms

Each promotion has written conditions: the match, the wagering multiplier, the time limit, the stake cap and the eligible games. The conditions form part of the agreement with the player and are shown before the offer is accepted. The welcome package for new players is spread over five deposits, and a sports welcome offer is available as an alternative on the first deposit. Details are set out on our bonus page.

Technology and access

The site is delivered through the browser on computers, phones and tablets. We do not provide a native app. This keeps a single version of the site in use on every device and removes the need for separate updates.

Limits, breaks and independent help

Gambling carries financial risk and should be treated as paid entertainment. We provide deposit limits, breaks and closure on request, and we list independent organisations in our responsible gambling page. We encourage every player to decide a budget before depositing.

Commitment to accuracy

Descriptions of our services must match the terms in force. When a term changes, we amend the affected pages and the notices sent to players. If a player finds a statement that no longer matches the account, we ask them to tell our support team so that we can correct it.

Keeping these descriptions current

We revise these descriptions when our services or practices change. The version shown is the current one.

Reaching our support team

Our support team can be reached through live chat in the account or by email at [email protected]. Please quote the account name, so that the right record can be found.