The agreement between BetWest and its players
Every account at BetWest is held under the rules set out here. “We” means BetWest, and “you” means the registered player who holds the account. Opening an account means accepting them.
1. Eligibility and account
1.1 Age
You must be at least 18 years old. We may ask for proof of age at any time.
1.2 One account
Each person may hold one account. A second account may be closed and its balance and bonuses dealt with under clause 7.
1.3 Accurate details
You must give true details and keep them current. The name on the account must match your identity document.
1.4 Personal use
The account is for your personal use only. You may not transfer it, share it or use it on behalf of another person.
2. Currency and balance
2.1 Account currency
Accounts for UK players are held in pounds sterling.
2.2 Single balance
The casino and the sportsbook draw on one balance, subject to the rules of any active bonus.
3. Deposits
3.1 Own methods
Deposit only with a payment method held in your own name.
3.2 Crediting
A deposit is credited when the payment is confirmed by the method.
3.3 Reversals
If a payment is reversed or found to be unauthorised, we may deduct the amount and any winnings linked to it.
4. Withdrawals
4.1 Verification
We verify identity and address before the first withdrawal.
4.2 Method
Withdrawals are made to the method used for deposit, where the method allows it.
4.3 Limits and processing times
Each method has its own limits and processing times, which the cashier shows for your account.
4.4 Active bonus
Withdrawal of bonus winnings is possible only after wagering is complete.
5. Bonuses
5.1 Terms of each offer
Each bonus has its own conditions on wagering, time limit, maximum stake and eligible games. They form part of these terms.
5.2 One offer at a time
Only one bonus may be active on an account at a time.
5.3 Abuse
Placing bets in a way designed to remove the risk of loss while wagering, or using several accounts to take an offer more than once, is bonus abuse.
6. Conduct and fair play
6.1 Permitted use
You may use the service only for lawful play for your own entertainment.
6.2 Prohibited acts
Automated play, exploitation of software errors, collusion with other players and the use of stolen payment methods are not permitted.
6.3 Game errors
If a game malfunctions, the result is void, and we may reverse bets and winnings that arose from the fault.
7. Breach and closure
7.1 Our right to act
If you breach these terms, we may suspend or close the account, cancel bonuses and winnings that arose from the breach and withhold payment while we investigate.
7.2 Closure by you
You may close the account at any time through our support team. Your remaining balance is paid out after the usual checks.
7.3 Dormant accounts
We may restrict an account that stays unused for a long period, after notice to the email address held.
8. Limits, breaks and closure at your request
8.1 Tools on request
Deposit limits, breaks and permanent closure are available through our support team.
8.2 Our right to intervene
We may limit or close an account if we believe that play is causing harm.
9. Liability
9.1 Service as provided
The service is provided as it stands, and we do not promise uninterrupted access.
9.2 Limits
We are not liable for losses from play, for failures outside our control or for indirect loss, except where the law does not permit the exclusion.
10. Communications and security
10.1 Notices
We send notices to the email address on the account. You are responsible for keeping that address current and for checking it.
10.2 Credentials
Keep your password private. Activity carried out with your credentials is treated as yours until you tell us that they have been compromised.
10.3 Suspicious activity
We may suspend an account if we suspect unauthorised access or fraud, and we will explain the reason when we are able to.
11. Accounts of persons who cannot play
11.1 Self-excluded and restricted persons
A person who has asked for closure, or whose account we have closed for the protection of the player, may not open another account.
11.2 Third-party requests
We deal only with the account holder, and we do not change an account on the instruction of another person.
11.3 Unclaimed balances
If an account is closed and the holder cannot be reached, we keep the balance for the holder and continue to attempt contact through the email address held.
12. Complaints and changes
12.1 Complaints
Write to [email protected] with the account name, the date and the matter. We reply in writing.
12.2 Changes to the terms
We may change these terms and show the new version in the account. Continued use after the change means that you accept it.
12.3 Governing framework
These terms are interpreted under the laws that apply to UK players, and any dispute is resolved under those laws.