Seven screens between your balance and your bank
A payment with us always follows the same seven steps, from the cashier home to the line in your history. Knowing what each step asks for makes a deposit or a withdrawal quicker and prevents most queries to our support team.
The BetWest casino overview explains the casino and sportsbook that share this balance.
- Cashier home: shows the balance in pounds sterling and two actions, Deposit and Withdraw.
- Method list: shows the methods open to your account. This list is the authority on what you can use.
- Amount screen: you enter the sum in pounds and, on a deposit, choose whether to take the welcome package.
- Confirmation screen: repeats the method, the amount and the name on the method before anything is sent.
- Method page: the card form, the wallet login, the bank details or the crypto address, depending on the method.
- Result screen: states whether the payment was accepted, is pending or was declined.
- Transaction history: records the payment with a date, a status and a reference.
The method list
| Method | Deposit | Withdrawal |
|---|---|---|
| Visa and Mastercard | Yes | Yes, where the card allows it |
| MiFinity e-wallet | Yes | Yes |
| Bank transfer | Yes | Yes |
| Cryptocurrency, for example Bitcoin and Ethereum | Yes | Yes, to a wallet in your name |
Which of these appear for you depends on your account and on the cashier on the day. A method seen by another player may be absent from your list, and the list on your screen decides.
If you have not opened an account yet, check the BetWest registration requirements before using the cashier.
Deposit screen
The deposit screen asks for three things: the method, the amount and a decision on the welcome package. The package is chosen here and not afterwards, because it attaches to the deposit that is being made. Check that the name on the method is yours. We do not accept deposits from a method held by another person.
On the confirmation screen read the amount once more. After you confirm, the method page opens. For a card, the page asks for the card number, the expiry date and the security code. For a wallet, you sign in to the wallet. For a bank transfer, the screen shows the details to use and a reference to quote. For cryptocurrency, it shows an address and the currency to send.
Crypto deposits
Send only the currency that the cashier names, to the address that it shows, and on the network that it names. Keep the transaction hash until the deposit appears in your history. A payment sent in another currency or on another network may not be recoverable.
Withdrawal screen
The withdrawal screen asks for the method and the amount. Withdrawals are returned to the method used for the deposit where the method allows it, and the method must belong to the account holder.
An active offer can affect access to bonus winnings, so read the BetWest bonus wagering conditions before requesting them.
- Identity verification must be complete before the first withdrawal.
- An active bonus must be finished or removed before bonus winnings can be withdrawn.
- A request is shown in the history as pending until we have reviewed it.
- The limits and the processing time for each method are shown in the cashier for your account.
Reading the transaction history
| Status | Meaning |
|---|---|
| Pending | The payment waits for our review or for the method |
| Completed | The payment has been accepted and sent or credited |
| Declined | The payment was refused; the reason is shown or sent by email |
| Cancelled | The request was withdrawn before processing |
Each line has a date and a reference. Quote the reference in any message to our support team, because it lets us find the record at once.
If you check your payment history on a phone, the BetWest mobile login guide explains browser access to the same account.
What to check when a payment does not appear
- Open the transaction history and look for the line.
- If the status is pending, wait for the review and do not repeat the request.
- If the status is declined, read the reason and correct the cause, for example a name that does not match.
- If there is no line at all, check the result screen or the message from your bank or wallet.
- If the question remains, write to [email protected] with the date, the method and the reference.
Before you confirm any payment
- Check the currency shown on the amount screen; for UK accounts it is pounds sterling.
- Check that the name on the method is your own.
- Read the confirmation screen to the end before you press confirm.
- Keep the result screen or a note of the reference until the history shows the line.
Security of payments
Documents are uploaded only through the secure area of your account, never by email. A request for a payment or a password that arrives by email or message does not come from us. Use only the cashier inside your signed-in account.
FAQ: BetWest
The method list in the cashier. It shows only what is open to your account.
On the deposit screen, before you confirm the payment.
That the request waits for our review. Do not submit it again.
A frequent cause is a name on the method that differs from the name on the account. The reason is shown on the result screen or sent by email.
The transaction hash, until the deposit appears in the history.
No. The method must be in your name.
Pounds sterling for UK accounts.